How can we help?
Private questions are always treated with discretion.
Choose the option that best matches your enquiry so we can get it to the right person quickly.
When you’ll hear from us.
We aim to reply within one to two business days, Monday to Friday.
Messages received over weekends or public holidays will be answered on the next working day. During launches and high-order periods, replies may take a little longer, but your message will not be ignored.
For urgent order changes, include your order number and the words Urgent Order Request in your message.
A note on what happens next.
ORDER ENQUIRIES
For delivery updates, address corrections, damaged parcels, incorrect orders, or payment questions.
Please include your order number whenever possible.
PRODUCT QUESTIONS
For questions about texture, use, storage, scent, ingredients, protection compatibility, or whether Pearl White may suit your needs.
We will always give you clear product information, but we cannot diagnose or treat medical conditions.
RETAIL & WHOLESALE
For boutiques, wellness stores, pharmacies, hospitality partners, or retailers interested in stocking Passion de Coco.
Please include your business name, location, website or social profile, and the nature of your enquiry.
PRESS & COLLABORATIONS
For editorial features, gifting requests, brand partnerships, creators, photographers, and aligned campaigns.
Tell us about your audience, platform, concept, and proposed timing. We choose partnerships carefully and prioritise those that genuinely reflect our values.
Clear answers, responsible guidance.
We are happy to answer questions about Pearl White, its ingredients, how it is used, and its compatibility with other products.
However, we are not able to provide medical diagnosis or personalised medical advice. If you are experiencing irritation, pain, unusual symptoms, recurring discomfort, or have concerns about an intimate health condition, please speak with a qualified healthcare professional.
If discomfort occurs while using Pearl White, stop use and seek appropriate medical advice if symptoms continue.
Stay close
Follow Passion de Coco for product guidance, thoughtful conversations about intimacy, and quieter reminders to make room for connection.
We read our direct messages, but customer service questions are handled fastest through the contact form or email.
Your privacy matters.
We treat personal enquiries with discretion and only use the information you share to respond, assist with your order, or manage the enquiry you selected.
We will never publish, share, or use the details of a private customer message for marketing without clear permission.
No question is too small.
Sometimes you need practical help. Sometimes you simply want reassurance before trying something new.
Either way, you are welcome to ask.