Privacy policy

Last updated: 12 July 2026

At Passion de Coco, privacy is part of care.

We understand that intimate wellness purchases are personal. This Privacy Policy explains what personal information we collect, why we collect it, who we may share it with, and the choices you have.

By using our website, placing an order, creating an account, subscribing to our emails, or contacting us, you acknowledge that you have read and understood this Privacy Policy.

Please read this Privacy Policy together with our Terms of Service, Shipping Policy, Returns Policy, and Legal Notice.

1. Who we are

This website is operated by Passion de Coco.

For the purposes of this Privacy Policy, “we”, “us”, “our” and “Passion de Coco” refer to the business operating this website and online store.

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products online.

Responsible party

Passion de Coco is the responsible party for the personal information we collect and process through this website, except where another party, such as Shopify or a payment provider, acts as an independent responsible party under its own privacy policy.

Business details

Trading name: Passion de Coco

Website: www.passiondecoco.com
Customer service email: sales@passiondecoco.com
Privacy contact / Information Officer: sales@passiondecoco.com

2. Privacy and discretion

We handle customer and order information with care and discretion.

Because Passion de Coco sells intimate wellness products, we understand that your purchase history and order details may feel personal. We only share your information where reasonably necessary to process payment, fulfil delivery, provide customer support, operate the website, send communications you have agreed to receive, comply with the law, or protect our business.

Orders are handled discreetly in line with our Shipping Policy.

3. Who may use our website

Our website and products are intended for adults aged 18 years and older.

We do not knowingly collect personal information from children. If we become aware that a child has provided personal information to us, we will take reasonable steps to delete it.

4. Personal information we collect

“Personal information” means information that identifies you or can reasonably be linked to you.

Depending on how you interact with us, we may collect the following types of personal information:

Contact and delivery information

This may include:

  • name;
  • email address;
  • phone number;
  • billing address;
  • delivery address;
  • delivery instructions; and
  • customer support details.

Order and transaction information

This may include:

  • products purchased;
  • items viewed or added to cart;
  • order number;
  • purchase date;
  • delivery method;
  • return or refund information;
  • payment confirmation;
  • transaction reference; and
  • customer account activity.

Account information

If you create an account, we may collect:

  • username or account login details;
  • password or encrypted password information;
  • account preferences;
  • order history; and
  • saved details linked to your account.

Payment-related information

Payments are processed securely by third-party payment providers.

We do not store your full credit card or debit card details on our website. We may receive limited payment-related information such as payment status, payment confirmation, transaction reference, billing details, and fraud-prevention signals needed to process your order and keep business records.

Communications with us

If you contact us, we may collect the information you choose to provide, such as:

  • your message;
  • order query;
  • product question;
  • complaint;
  • review;
  • feedback; or
  • support request.

Website, device and usage information

When you use our website, we may collect certain technical information, including:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • pages viewed;
  • time spent on the website;
  • links clicked;
  • referring website;
  • approximate location based on technical data;
  • cookies and similar tracking information.

Marketing information

If you subscribe to our emails or interact with our marketing, we may collect:

  • email subscription status;
  • communication preferences;
  • email opens and clicks;
  • campaign interactions; and
  • consent or unsubscribe records.

5. Sensitive information

We do not ask you to provide health information, sexual history, medical information, or other sensitive personal information when shopping on our website.

Because Passion de Coco sells intimate wellness products, your order details may still feel personal. We treat all customer and order information with discretion.

Please do not send us sensitive health or medical information unless it is necessary for your query. If you have medical concerns, allergies, irritation, recurring infections, are pregnant, breastfeeding, or under medical care, please speak to a qualified healthcare professional.

6. How we collect personal information

We may collect personal information:

  • directly from you when you place an order, create an account, subscribe to emails, complete a form, leave a review, or contact us;
  • automatically when you visit or interact with our website;
  • from Shopify and other service providers that help us operate our store;
  • from payment providers, delivery partners, email platforms, analytics tools, or advertising platforms;
  • from social media platforms if you interact with us there; and
  • where permitted by law, from partners or third parties who help us provide our services.

7. Why we use your personal information

We use personal information for the following purposes:

To process and fulfil orders

We use your information to:

  • process your order;
  • confirm payment;
  • prepare and pack your order;
  • arrange delivery;
  • send order updates;
  • manage returns, refunds, or exchanges;
  • provide invoices or receipts; and
  • respond to delivery or order queries.

To provide customer support

We use your information to:

  • answer questions;
  • respond to complaints;
  • help with product, order, delivery, or account queries;
  • investigate issues; and
  • improve our customer experience.

To operate and improve our website

We use website and usage information to:

  • keep the website working properly;
  • understand how customers use the website;
  • improve navigation, layout, content, and product information;
  • identify technical issues;
  • manage customer accounts;
  • improve the shopping experience.

To send marketing communications

If you subscribe, consent, or are an existing customer where the law allows, we may send you emails about:

  • product launches;
  • early access offers;
  • brand updates;
  • promotions;
  • care guidance;
  • educational content;
  • Passion de Coco news.

You can unsubscribe at any time using the unsubscribe link in our emails.

To personalise your experience

We may use your information to:

  • remember items in your cart;
  • recommend products or content;
  • show relevant website content;
  • understand customer preferences.

To protect our business and customers

We may use personal information to:

  • prevent fraud;
  • protect payment security;
  • investigate suspicious activity;
  • protect our website and systems;
  • enforce our terms and policies;
  • comply with legal obligations.

To comply with the law

We may process personal information where required for:

  • tax and accounting records;
  • legal claims or disputes;
  • regulatory requirements;
  • valid requests from authorities;
  • compliance with applicable laws.

8. Legal basis for processing

We process personal information where we have a lawful reason to do so.

This may include:

  • where processing is necessary to fulfil an order or contract with you;
  • where you have given consent;
  • where we have a legitimate business need, provided your rights are respected;
  • where processing is required by law;
  • where processing is necessary to protect our rights, customers, website, or business.

Where we rely on consent, you may withdraw your consent where applicable.

9. Marketing and email communications

We will only send marketing communications where we are legally allowed to do so.

This may include where:

  • you subscribed to our email list;
  • you gave consent;
  • you purchased from us and have not opted out;
  • the law otherwise allows us to contact you.

Every marketing email will include an unsubscribe option.

If you unsubscribe, we may still send you non-marketing communications, such as order confirmations, delivery updates, account notices, customer service replies, or legally required notices.

We do not want to clutter your inbox. Our intention is to send thoughtful, relevant communication only.

10. Cookies and similar technologies

Our website uses cookies and similar technologies.

Cookies are small files stored on your device that help the website work, remember preferences, understand usage, and support marketing or analytics.

We may use:

Essential cookies

These help the website function. They may be needed for:

  • cart functionality;
  • checkout;
  • account login;
  • website security;
  • payment processing.

Analytics cookies

These help us understand how customers use the website so we can improve it.

Marketing and advertising cookies

These may help us show relevant content or advertising, measure campaign performance, or understand whether our marketing is working.

Shopify cookies

Because our store is powered by Shopify, Shopify may use cookies and similar technologies to provide and improve the e-commerce experience.

You can manage cookies through your browser settings. If we use a cookie banner or consent tool, you can also manage your preferences through that tool where available.

Some cookies are necessary for the website to work properly. If you disable certain cookies, parts of the website may not function as intended.

11. Who we share personal information with

We only share personal information where reasonably necessary and for legitimate business, legal, operational, or customer service purposes.

We may share personal information with:

Shopify

Our store is hosted by Shopify. Shopify may process information needed to operate the store, checkout, payments, security, analytics, and related e-commerce services.

Payment providers

Payment providers process payments securely. We do not store your full card details on our website.

Delivery partners

We may share delivery details with courier and fulfilment partners, including The Courier Guy or other approved delivery partners, so your order can be delivered.

Email and marketing platforms

If you subscribe or where legally allowed, we may use email marketing platforms to send communications and manage unsubscribe preferences.

Analytics and advertising providers

We may use analytics and advertising tools to understand website usage, measure marketing performance, and show relevant advertising.

Professional advisers

We may share information with accountants, legal advisers, consultants, insurers, or other professional advisers where necessary.

Authorities or legal parties

We may disclose information if required by law, court order, lawful request, legal process, or to protect our rights, customers, website, or business.

Business transfers

If Passion de Coco is involved in a merger, sale, restructuring, financing, or business transfer, personal information may be transferred as part of that process, subject to appropriate safeguards.

We do not sell your personal information as a business model.

12. Relationship with Shopify

Our online store is powered by Shopify.

Information you provide through the website may be processed by Shopify and its service providers to operate the store, provide checkout functionality, support payments, improve services, prevent fraud, and provide related e-commerce services.

Shopify may process personal information in countries outside South Africa.

You can read more about Shopify’s privacy practices in Shopify’s own privacy policy.

13. Third-party links and platforms

Our website may link to third-party websites or platforms, including social media platforms, payment providers, courier tracking pages, or other services.

We are not responsible for the privacy practices, content, or security of third-party websites that we do not control.

Please review the privacy policy of any third-party website or platform you choose to use.

14. International transfers

Some of our service providers, including Shopify and other technology providers, may process or store personal information outside South Africa.

Where personal information is transferred outside South Africa, we take reasonable steps to ensure that it remains protected through appropriate contractual, technical, organisational, or legal safeguards.

By using our website and services, you understand that your information may be processed in other countries where our service providers operate.

15. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.

We may retain information for purposes such as:

  • completing your order;
  • customer support;
  • returns and refunds;
  • legal, tax, and accounting records;
  • fraud prevention;
  • resolving disputes;
  • enforcing our terms;
  • keeping unsubscribe records;
  • complying with legal obligations.

When information is no longer needed, we will take reasonable steps to delete, destroy, anonymise, or securely retain it in line with applicable requirements.

16. Security

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no website, internet transmission, or electronic storage system is completely secure.

Please do not send sensitive or confidential information to us through unsecured channels.

You are responsible for keeping your account login details private and secure.

17. Your privacy rights

Subject to applicable law, you may have the right to:

  • ask what personal information we hold about you;
  • request access to your personal information;
  • request correction of inaccurate, outdated, incomplete, or misleading information;
  • request deletion or destruction of personal information in certain circumstances;
  • object to certain processing of your personal information;
  • withdraw consent where processing is based on consent;
  • opt out of marketing communications;
  • complain to us about how your personal information is handled;
  • lodge a complaint with the Information Regulator of South Africa.

These rights are not absolute and may be limited in certain circumstances, such as where we are required to keep information for legal, tax, fraud prevention, accounting, or contractual reasons.

18. How to exercise your rights

To ask a privacy question or exercise your rights, contact us at:

Email: sales@passiondecoco.com
Subject line: Privacy Request

We may need to verify your identity before responding to a request.

Please provide enough information for us to understand and respond to your request. We will respond within a reasonable time and in line with applicable law.

19. Complaints

If you are concerned about how we handle your personal information, please contact us first so we can try to resolve the matter.

Email: sales@passiondecoco.com
Subject line: Privacy Complaint

You also have the right to lodge a complaint with the Information Regulator of South Africa.

20. Reviews, feedback, and user content

If you submit a review, testimonial, comment, message, photograph, or other content to us, we may use it for customer service, website, product, operational, or marketing purposes, where legally permitted.

We may publish reviews or testimonials on our website, social media, advertising, email marketing, or other brand channels.

We will not intentionally publish sensitive personal information without your consent.

Please do not include private, medical, or highly sensitive information in public reviews.

21. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be posted on this page with the updated date.

If we make material changes, we will take reasonable steps to notify customers where required by law.

Your continued use of the website after changes are posted means you acknowledge the updated Privacy Policy.

22. Contact us

For privacy questions, requests, or complaints, please contact:

Passion de Coco
Email: sales@passiondecoco.com
Privacy contact / Information Officer: sales@passiondecoco.com