Shipping policy
We take care to pack every Passion de Coco order discreetly and securely. Below you’ll find our delivery process, estimated timelines, and what to do if you need support.
Where we deliver
We currently deliver within South Africa only.
If you are outside South Africa and would like to order from Passion de Coco in future, please contact us so we can note your interest.
Free discreet delivery
We offer free discreet delivery on all orders within South Africa.
Orders are packed discreetly, with no unnecessary product details displayed on the outside of the parcel.
Delivery is handled through The Courier Guy or an approved delivery partner.
Processing times
Orders are usually processed within 1–2 business days after payment has been confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays.
Orders placed after 2:00pm may begin processing on the next business day.
During launch periods, promotions, or high-volume periods, processing may take a little longer. If there is a significant delay, we will contact you by email or phone.
Delivery estimates
Estimated delivery times are:
Central areas: 2–3 business days after dispatch
Regional areas: 3–5 business days after dispatch
Delivery times are estimates and may be affected by courier delays, public holidays, weather, incorrect delivery details, or circumstances outside our control.
Order tracking
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.
Tracking information may take up to 24 hours to become active.
Locker delivery
If locker delivery is available at checkout, you may choose to have your parcel delivered to a supported locker or collection point.
Please make sure your phone number is correct, as collection notifications and PIN codes may be sent by SMS, WhatsApp, or email.
If a locker parcel is not collected within the required collection period, it may be moved to the nearest kiosk or depot in line with the courier’s process.
Delays
We do our best to dispatch orders quickly, but delivery delays can occasionally occur.
If your order has not arrived within the expected delivery period, please contact us and we will assist with tracking the parcel.
Damaged, missing, or incorrect orders
Please inspect your order when it arrives.
If your order arrives damaged, incomplete, incorrect, or appears to have been lost in transit, please contact us as soon as possible at:
sales@passiondecoco.com
Please include:
- your order number;
- a short description of the issue;
- photos of the product, outer packaging, and delivery label where possible.
Please keep all packaging materials and damaged goods until the matter has been resolved.
Nothing in this Shipping Policy limits any rights you may have under applicable South African consumer protection laws.
Unable to fulfil an order
If we are unable to fulfil your order within the legally required period, or if a product becomes unavailable after purchase, we will contact you and offer the appropriate remedy, including a refund where required by law.
Need help?
For delivery questions, please contact us at:
sales@passiondecoco.com