Terms of service

Last updated: 12 July 2026

Welcome to Passion de Coco.

These Terms of Service explain how our website works, how orders are placed, and the responsibilities that apply when you browse, shop from, or interact with our online store.

Please read these Terms together with our Privacy Policy, Shipping Policy, and Returns Policy before placing an order.

By using this website or placing an order, you agree to these Terms. If you do not agree, please do not use the website or purchase from us.

1. About Passion de Coco

This website is operated by Passion de Coco.

For the purposes of these Terms, “we”, “us”, “our” and “Passion de Coco” refer to the business operating this website and online store.

Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products to you.

Business information

Trading name: Passion de Coco
Physical address: Hilltop Farm, 10 Kamberg Road, Rosetta, 3301
Email: sales@passiondecoco.com
Website: passiondecoco.com

2. Who may use this website

By using this website or placing an order, you confirm that you are at least 18 years old or the age of majority in your jurisdiction.

You agree to provide accurate, current, and complete information when placing an order, creating an account, subscribing to our emails, or contacting us.

You are responsible for keeping your account login details private and secure. You are also responsible for any activity that takes place under your account.

3. Our products

Passion de Coco sells intimate wellness products, including Pearl White.

We do our best to describe and display our products clearly and accurately. However, product colours, packaging, textures, and finishes may appear slightly different depending on your screen, device, lighting, or display settings.

Product descriptions, packaging, ingredients, pricing, and availability may change from time to time without notice.

We reserve the right to discontinue a product, limit quantities, or refuse sales where necessary.

4. Product use and safety

Pearl White is an intimate care product intended for use as directed.

Pearl White is a coconut crème personal lubricant derived from coconut oil. As with all oil-based intimate products, Pearl White is not compatible with latex condoms. Oil-based products may weaken latex and increase the risk of breakage.

Pearl White is not a contraceptive and does not protect against pregnancy or sexually transmitted infections.

Use only with compatible protection and always check the instructions provided with your chosen condom, barrier method, toy, or intimate product before use.

If you have sensitive skin, allergies, recurring irritation, recurring infections, are pregnant, breastfeeding, or under medical care, please speak to a healthcare professional before use.

Discontinue use immediately if irritation, discomfort, burning, itching, sensitivity, or any unusual reaction occurs.

Avoid contact with eyes. Keep out of reach of children.

5. Product information is not medical advice

Information on this website is provided for general product and educational purposes only.

Nothing on this website should be taken as medical advice, diagnosis, or treatment. If you have any medical concerns, allergies, sensitivities, or questions about intimate health, please consult a qualified healthcare professional.

6. Orders

When you place an order, you are making an offer to purchase the selected product or products.

An order is accepted only once we have confirmed the order and received payment, unless otherwise stated.

We may refuse, cancel, or limit an order if:

the product is unavailable;
payment cannot be processed;
the order appears fraudulent or suspicious;
information provided is incorrect or incomplete;
there has been an error in pricing, product description, or availability;
we are unable to deliver to the address provided; or
we are required to do so by law.

If we cancel an order after payment has been received, we will refund the amount paid, unless we are legally entitled to withhold any amount.

Please review your order carefully before submitting it. Once an order has been processed or dispatched, we may not be able to amend or cancel it.

7. Pricing and payment

All prices are listed in South African Rand unless otherwise stated.

Unless expressly stated, prices exclude delivery fees. Delivery fees, if applicable, will be shown at checkout before you complete your order.

If Passion de Coco is not VAT registered, prices will not include VAT. If our VAT status changes, pricing information will be updated accordingly.

We reserve the right to change product prices, discounts, launch offers, and promotions at any time.

Payment must be made using one of the payment methods available at checkout. Payments are processed by third-party payment providers. We do not store your full card details on our website.

You agree that all payment information you provide is accurate and that you are authorised to use the selected payment method.

8. Promotions and launch offers

From time to time, we may offer promotions, discounts, bundles, free delivery, early access offers, or launch offers.

Promotions may be subject to separate terms, including start dates, end dates, product availability, minimum order values, and delivery limitations.

We reserve the right to amend or withdraw promotions at any time, unless otherwise required by law.

If there is a conflict between these Terms and the terms of a specific promotion, the promotion terms will apply to that promotion.

9. Shipping and discreet delivery

We take care to pack and dispatch orders safely and discreetly.

Delivery times shown on the website or at checkout are estimates and may vary depending on your location, courier availability, public holidays, courier delays, or circumstances outside our control.

We are not responsible for delays caused by courier partners or incorrect delivery information provided by the customer, but we will assist where reasonably possible.

If your order arrives damaged, incomplete, or does not arrive within the expected delivery period, please contact us as soon as possible so we can investigate and assist.

Our full delivery terms are set out in our Shipping Policy: https://passiondecoco.com/policies/shipping-policy

10. Returns and refunds

Because Pearl White is an intimate-use product, we can only accept returns if the product is:

unopened;
unused;
sealed;
in its original packaging; and
returned in a condition suitable for resale.

This is subject to any rights you may have under applicable South African consumer protection laws.

We cannot accept returns of opened or used intimate products unless the product is defective, damaged, unsafe, or otherwise required to be accepted under applicable law.

If your product arrives damaged, defective, incorrect, or unsafe, please contact us promptly with your order number and photographs where possible.

Approved refunds will be processed using the original payment method, unless otherwise agreed.

Our full return and refund terms are set out in our Returns Policy: https://passiondecoco.com/policies/refund-policy

11. Cooling-off rights

Where applicable under South African law, you may have a right to cancel certain electronic transactions within the legally prescribed cooling-off period.

However, some products may be excluded from cooling-off returns due to their nature, including goods that cannot be returned once opened, unsealed, used, or where hygiene and intimate-use considerations apply.

Pearl White may only be returned under cooling-off rights if it is unopened, unused, sealed, and in its original packaging, unless applicable law provides otherwise.

The direct cost of returning goods may be for your account, unless the return is due to our error, a defect, damage, or another reason for which we are legally responsible.

12. Damaged, defective, or incorrect products

We want you to receive your order in beautiful condition.

Please inspect your order when it arrives. If you receive a damaged, defective, unsafe, or incorrect product, contact us as soon as possible at:

sales@passiondecoco.com

Please include:

your order number;
a description of the issue;
photographs of the product and packaging, if possible.

Where required by law, we will offer the appropriate remedy, which may include a replacement, refund, or other suitable resolution.

Nothing in these Terms limits any rights you may have under the Consumer Protection Act or other applicable laws.

13. Product availability

Products may be available in limited quantities.

We do not guarantee that any product will always be available. If a product becomes unavailable after you place an order, we will contact you and either offer an alternative, place the order on hold with your consent, or refund the unavailable item.

14. Personal use only

Unless we have agreed otherwise in writing, products purchased from our online store are for personal use only.

You may not purchase products from our website for resale, export, or commercial distribution without our prior written consent.

For wholesale enquiries, please contact us at:

sales@passiondecoco.com

15. Website content and intellectual property

All content on this website, including text, images, graphics, logos, product names, packaging designs, videos, icons, layouts, copy, and brand elements, belongs to Passion de Coco or is used under licence.

You may use this website for personal, non-commercial use only.

You may not copy, reproduce, modify, distribute, publish, display, sell, or use any website content, product imagery, brand assets, or packaging designs without our prior written consent.

The names Passion de Coco, Pearl White, feel the love, and any related logos, product names, slogans, and design elements may not be used without our written permission.

16. Third-party services and links

Our website may include links to, or functionality provided by, third parties. This may include Shopify, payment providers, courier partners, email marketing platforms, analytics tools, social media platforms, or other service providers.

We are not responsible for third-party websites, platforms, tools, or services that we do not control.

If you access a third-party website or use a third-party service, you do so at your own risk and should review that third party’s own terms and privacy policy.

17. Shopify

Our online store is hosted by Shopify.

Shopify provides the e-commerce platform that allows us to sell products to you. However, any purchase you make through our store is made directly with Passion de Coco.

Shopify is not responsible for the products sold by Passion de Coco, our product claims, our order fulfilment, our customer service, or any issue arising from your purchase from us, except where Shopify is directly responsible under its own terms or applicable law.

18. Privacy and personal information

Your privacy matters to us.

When you use our website, place an order, create an account, subscribe to our emails, or contact us, we may collect and process personal information.

We process personal information in accordance with our Privacy Policy and applicable privacy laws, including South Africa’s Protection of Personal Information Act where applicable. POPIA gives data subjects rights such as requesting access to personal information and requesting correction or deletion of certain personal information, and it also requires notification where personal information has been accessed or acquired by an unauthorised person in relevant circumstances.

Our Privacy Policy explains what information we collect, why we collect it, how we use it, who we share it with, and how you can contact us about your personal information.

19. Email marketing and communications

If you subscribe to our emails, you agree to receive marketing communications from Passion de Coco.

You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

We may still send you service-related communications, including order confirmations, delivery updates, account notices, or customer service replies.

20. Reviews, feedback, and submissions

If you submit a review, testimonial, message, suggestion, image, idea, or other content to us, you confirm that:

the content is accurate and based on your own experience;
you have the right to share it;
it does not infringe anyone else’s rights;
it is not unlawful, offensive, misleading, abusive, defamatory, obscene, or harmful; and
it does not contain viruses, malware, or harmful code.

By submitting feedback or reviews, you allow us to use, reproduce, edit, publish, display, and share that content for business, marketing, customer service, and website purposes.

We may remove or edit user-submitted content at our discretion.

We are not required to keep feedback confidential, pay for feedback, or respond to feedback.

21. Errors, inaccuracies, and omissions

We do our best to keep our website accurate and up to date.

Occasionally, information on the website may contain errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, delivery fees, transit times, or other details.

We reserve the right to correct errors, update information, cancel orders, or amend details where necessary, including after an order has been submitted, subject to applicable law.

If an error affects your order, we will contact you where reasonably possible.

22. Prohibited uses

You may not use this website or our services:

for any unlawful purpose;
to violate any applicable law or regulation;
to infringe our intellectual property or anyone else’s rights;
to submit false, misleading, or fraudulent information;
to interfere with the security or operation of the website;
to upload or transmit viruses, malware, or harmful code;
to scrape, crawl, harvest, or collect data from the website without permission;
to send spam or unsolicited communications;
to impersonate another person or business;
to harass, abuse, threaten, defame, or harm another person;
to attempt to gain unauthorised access to any system, account, or data; or
to use the website in a way that may damage Passion de Coco, our customers, our partners, or our service providers.

We may suspend or restrict your access to the website if we believe you have breached these Terms.

23. Website availability

We aim to keep the website available and functioning properly, but we do not guarantee that it will always be uninterrupted, secure, or error-free.

We may update, suspend, withdraw, or change any part of the website without notice.

We are not responsible for losses caused by website downtime, technical issues, third-party service interruptions, or events outside our reasonable control, subject to applicable law.

24. Warranties and consumer rights

Nothing in these Terms is intended to limit, exclude, or override any rights you may have under applicable consumer protection laws.

To the fullest extent permitted by law, we do not make warranties or representations beyond those expressly stated on our website, product packaging, or required by law.

We do not guarantee that:

the website will always be available or error-free;
product images will appear exactly the same on every screen;
product results or experiences will be identical for every customer;
the product will be suitable for every individual sensitivity, preference, or circumstance.

Because intimate products can affect people differently, you are responsible for reading product information, checking compatibility, patch testing if needed, and using the product as directed.

25. Limitation of liability

To the fullest extent permitted by law, Passion de Coco, its directors, employees, contractors, suppliers, service providers, and partners will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the website, your inability to use the website, or your purchase or use of our products.

This includes, but is not limited to, loss of profits, loss of revenue, loss of data, business interruption, or similar losses.

Nothing in these Terms limits liability where it would be unlawful to do so, including liability arising from applicable consumer protection laws.

26. Indemnity

You agree to indemnify and hold Passion de Coco harmless from any loss, claim, damage, cost, or expense arising from:

your breach of these Terms;
your misuse of the website;
your violation of any law;
your infringement of any third-party rights;
false or misleading information provided by you; or
your misuse of any product purchased from us.

This indemnity applies only to the extent permitted by law.

27. Events outside our control

We are not responsible for delays or failure to perform where this is caused by events outside our reasonable control.

This may include courier delays, strikes, natural disasters, extreme weather, supplier disruptions, internet outages, payment provider outages, government restrictions, customs delays, or other circumstances beyond our control.

We will do our best to communicate with you and assist where reasonably possible.

28. Termination

We may suspend or terminate your access to the website or your account if we reasonably believe that you have breached these Terms, misused the website, acted unlawfully, or caused harm to Passion de Coco, our customers, or our service providers.

Any sections of these Terms that should reasonably continue after termination will remain in effect, including intellectual property, payment obligations, disclaimers, limitation of liability, indemnity, governing law, and dispute provisions.

29. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations under these Terms where necessary for business, operational, legal, or restructuring purposes, subject to applicable law.

30. Governing law

These Terms are governed by the laws of the Republic of South Africa.

Any dispute arising from these Terms, the website, or your purchase from Passion de Coco will be dealt with in accordance with South African law, subject to any consumer rights or protections that may apply.

31. Disputes and complaints

If you have a concern, please contact us first so we can try to resolve it directly and respectfully.

Email: sales@passiondecoco.com

Please include your name, order number if applicable, and a clear description of the issue.

Nothing in these Terms prevents you from exercising any rights you may have under applicable consumer protection laws.

32. Changes to these Terms

We may update these Terms from time to time.

The latest version will always be posted on this page with the updated date.

If we make material changes, we will take reasonable steps to notify customers where required by law.

Your continued use of the website after changes are posted means you accept the updated Terms.

33. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be treated as removed or limited to the extent necessary.

The remaining parts of these Terms will continue to apply.

34. No waiver

If we do not immediately enforce any right under these Terms, this does not mean we have waived that right.

Any waiver must be in writing to be effective.

35. Entire agreement

These Terms, together with our Privacy Policy, Shipping Policy, Returns Policy, and any other policies linked on our website, form the agreement between you and Passion de Coco regarding your use of the website and purchases from our online store.

36. Contact information

Questions about these Terms can be sent to:

Passion de Coco
Email: sales@passiondecoco.com
Address: Hilltop Farm, 10 Kamberg Road, Rosetta, 3301